Last Updated: October 6, 2026
This Shipping and Delivery Policy explains how orders placed through dsazd.shop are processed, shipped, and delivered.
This policy applies to orders placed through our online store and should be read together with our Terms of Service, Return and Refund Policy, and other applicable store policies.
1. Order Processing
Orders are normally processed within 1–2 business days after the order has been successfully placed and, where applicable, payment has been confirmed.
Business days generally exclude weekends and public holidays.
Orders placed outside normal business days will normally begin processing on the next business day.
Processing times are estimates and may occasionally be affected by order volume, product availability, payment verification, public holidays, or other circumstances outside our reasonable control.
2. Delivery Time
After an order has been dispatched, the estimated transportation time is normally:
5–7 business days after dispatch.
This transportation time is separate from the order processing time described above.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, customs procedures where applicable, public holidays, weather conditions, or other circumstances outside our reasonable control.
3. Shipping Destinations
Available shipping destinations are determined by the options available through our store and checkout.
Customers should enter their delivery address during checkout to confirm whether delivery is available to their destination.
We do not guarantee delivery to a destination unless that destination is available for selection during the checkout process.
4. Shipping Costs
Applicable shipping charges, including any free-shipping option where available, are displayed during checkout before the customer completes the order.
The shipping charge shown at checkout for the relevant order and delivery address is the applicable shipping charge for that order.
Shipping options and costs may vary depending on destination, order, product, delivery method, or other applicable factors.
5. Order Confirmation
After an order is successfully placed, customers will normally receive an order confirmation using the contact information provided during checkout.
Customers are responsible for ensuring that their email address, delivery address, recipient name, and other order information are accurate.
6. Shipping Confirmation and Tracking
Where tracking information is available, it may be provided after the order has been dispatched.
Tracking information may require some time to become active after shipment information has been created by the carrier.
The availability and level of tracking information may depend on the delivery service used for the order.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully check the following information before submitting an order:
- Recipient name
- Street address
- House or apartment number, where applicable
- Postal code
- City
- Country or region
- Contact information
If you notice an error in your delivery information, please contact us as soon as possible at support@dsazd.shop.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
8. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be returned, delayed, or otherwise affected by the carrier.
If a parcel is returned to us because of an address issue, please contact us so that we can review the available options.
Any additional shipping costs, where applicable and legally permitted, will be communicated before further shipment arrangements are made.
9. Delivery Attempts
Depending on the carrier and destination, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may leave instructions, redirect the parcel to a collection point, arrange another delivery attempt, or return the parcel.
Customers should follow any instructions provided by the applicable carrier.
10. Delivery Delays
Occasionally, delivery may take longer than the estimated timeframe.
Possible causes include carrier delays, high shipping volumes, public holidays, severe weather, customs procedures, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact support@dsazd.shop and provide your order details so that we can review the situation.
11. Lost Parcels
If tracking information indicates that a parcel has not been delivered within a reasonable period, please contact us at support@dsazd.shop.
We will review the available shipment information and, where appropriate, work with the applicable delivery provider to investigate the shipment.
Any available resolution will depend on the circumstances of the order and applicable consumer rights.
12. Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible at support@dsazd.shop.
Please provide your order number and, where reasonably possible, photographs or other information showing the condition of the parcel and product.
This information helps us review the issue and determine the appropriate solution.
Your statutory rights regarding defective, damaged, incorrect, or non-conforming goods are not affected.
13. Incorrect Items
If you receive an item that is different from the item you ordered, please contact us at support@dsazd.shop.
Please provide your order number and sufficient information to identify the item received.
We will review the issue and provide appropriate instructions.
14. Customs, Import Duties and Taxes
For orders involving cross-border delivery, customs duties, import taxes, or other charges may apply depending on the destination and applicable law.
Where such charges are not collected during checkout, they may be assessed by the relevant authorities or delivery provider.
Any applicable charges and responsibilities will be determined according to the destination and applicable law.
15. Order Changes and Cancellations
If you need to request a change or cancellation, please contact support@dsazd.shop as soon as possible.
We will try to assist where reasonably possible, but we cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
16. Unclaimed or Refused Deliveries
If a shipment is refused, not collected, or otherwise returned to us, please contact our customer service team.
We will review the circumstances of the order and provide information about the available next steps.
Any refund, reshipment, or applicable costs will be handled in accordance with our Return and Refund Policy and applicable consumer law.
17. Returns and Withdrawal Rights
Shipping and delivery procedures are separate from return procedures.
Customers wishing to return a product should first contact:
We will provide the applicable return instructions and, where required, the appropriate return address.
Please do not send a return to our registered company address unless our customer service team has specifically instructed you to do so.
For eligible consumers in the European Union and European Economic Area, statutory withdrawal rights apply in accordance with applicable consumer law.
Our voluntary return arrangements and detailed return conditions are explained in our Return and Refund Policy.
Nothing in this Shipping and Delivery Policy limits any mandatory consumer rights provided by applicable law.
18. Contact Us
If you have questions about shipping, delivery, tracking, or an order, please contact:
Company Name: Blockchain Fond K/S
CVR Number: 42256005
Registered Address: Banegårdspladsen 20, 1. tv, 8000 Aarhus C, Denmark
Email: support@dsazd.shop
Website: dsazd.shop